In a nutshell, I’m an interdisciplinary UX Research leader with a 10+ year history of building programs from the ground up. I bring creativity and scrappy resourcefulness to small companies or small teams to build scalable practices, sustainable workflows, and joyful remote workspaces.

I have a history of overseeing diverse, interdisciplinary teams (across many time zones) and collaborating with an even wider array of cross-departmental partners spanning product, engineering, growth/marketing, and sales/success. I believe the most permanent, impactful knowledge is co-created, and I have a track-record of leading generative workshops and brainstorms with cross-functional groups at every stage of the research process.

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What I do

I lead teams in establishing their research practice through a combination of teaching, doing, and operations.

As a team lead or people manager, I’m a player-coach to my core (it’s all I’ve ever known); I love doing the work and geeking out about methods as much as I do guiding and mentoring direct reports to do their best work and thrive within their teams. I build systems and operations that scale. (Learn more about by leadership style in this handy README.)

As a researcher, I start with strategy to design studies that align to the most relevant, high impact, and riskiest questions. I create reports and artifacts that teams can reference again and again for inspiration and guidance as they make key decisions and take their next steps. In the past, I have not only spearheaded but also introduced teams to their first ever: user personas, diary studies, jobs-to-be-done studies, participatory design workshops, and ethnographic studies.

Get all the quick hits in my Resume/CV

Talking and Writing

🎞 Talk Harnessing the Power of Lived Experience via Co-Design
Feb 2023 • When we talk about “democratizing” research, often we’re describing a process of making it easier for folks who don’t have “research” in their title to enact specific processes, but what about the people with lived experience of the problem we’re trying to solve?

📰 Blog Inside BrainPOP’s New Co-Teacher Feature: Collaboration, Flexibility, and Choice
Jan 2021 • How an exploratory study on remote special education became the basis for one of BrainPOP’s newest features.

📰 Interview Professional Writers at Work Series @ NYU's Center for Applied Liberal Arts
Oct 2020 • Wondering how UX research and writing go together? So were they!

👀 Other writing samples available upon request. (Or you can check my very occasionally active Medium and my Q&As on the Learners app.)